Frequently Asked Questions

We want to ensure your stay with us is as comfortable and seamless as possible. Below, you’ll find answers to some of the most common questions we receive from our guests, covering everything from booking and amenities to check-in procedures and local recommendations. If you don’t find the information you’re looking for, please feel free to reach out to us directly through our contact page, and a member of our team will be happy to assist you.

 

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We prioritize your safety with features like outdoor cameras, hallway surveillance, security guard, some of our properties have 24 hours concierge service and proximity to nearby police department.

Each unit includes a fully equipped kitchen, washer/dryer, free Wi-Fi, air conditioning, Smart TV, free parking, and much more.

Yes, free valet or self parking for one car is provided. Additional cars can be accommodated for a fee. Details are provided after booking.

Early check-in and late checkout are available for a fee, subject to availability.

Yes, all our units have free high-speed internet.

No smoking is allowed inside any of our properties. Violations will result in a penalty fee.

Yes, we provide airport transportation for an additional fee. Contact us for more details.

All our properties are wheelchair accessible.



We require a $200 refundable security deposit. This is returned after checkout, assuming no damages are found.

Yes, provided the unit is available. Contact us to confirm availability

Check-in is at 3:00 PM, and checkout is at 11:00 AM.

Yes, we provide mid-stay cleaning services for an additional fee.

You can cancel within 24 hours for a full refund or cancel up to 14 days before check-in for a 50% refund. No refunds for cancellations within 14 days of arrival.

Yes, subject to availability. Contact us for details.

Yes, depending on the amount of days also sign up for our mailing list to receive updates on available discounts.

Pets are generally not allowed, except for registered service animals. Special accommodations for pets are possible under certain conditions for a fee.

Full payment is required at the time of booking we also have a ‘book now, pay later’ service. A pre-check-in form and a refundable security deposit are also necessary.

If you are affected by COVID-related travel restrictions, we offer the option to reschedule your stay within our non-refundable period.

Yes absolutely we offer a fully fitted and equipped kitchen.

Yes, we offer discounted rates for extended stays. Contact us for details.

Yes, we offer exclusive promotions for returning guests. Please sign up for our mailing list to receive notifications of available offers.

We accept all major credit cards, PayPal, and other secure payment methods depending on the booking platform you use.

Contact page….https://amyfinehouse.com/contact-us-2/. follow this link to contact help desk

whatsapp/duve/contacts

Yes, you can book a stay for another person. Please ensure their details are included in the pre-check-in form for access instructions.

Each unit has a maximum occupancy limit based on its size and configuration. Details will be provided at the time of booking.

Yes, we provide fresh linens, towels, and toiletries at the start of your stay.

Yes, you may use third-party services like grocery or meal deliveries during your stay. Please ensure you are present to receive them.

Changes to your booking are subject to availability and our modification policy. Contact us for more details.

Yes, most of our properties have a minimum stay requirement of 2 nights. However, this may vary based on the property and season.

Early checkouts are permitted, but refunds for unused nights are not guaranteed unless specified in your booking policy.

We do not provide travel insurance, but we strongly recommend purchasing travel insurance to protect against unforeseen cancellations or disruptions.

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